Refund policy
Return Policy
Thank you for shopping with Patriot Laser Artistry! Please read our return policy carefully.
All Sales Are Final:
- All sales are considered final. We do not accept returns or provide refunds for products unless they are damaged upon delivery.
Exchanges for Damaged Items:
- We only replace items if they are defective or damaged upon delivery. If you receive a damaged product, please contact us immediately at info@patriotlaserartistry.com with details and photographic evidence of the damage.
Notification Period:
- To be eligible for an exchange, you must notify us of the damage within 72 hours of receiving the product. Any claims made after this period will not be considered.
How to Initiate an Exchange:
- Please email us at info@patriotlaserartistry.com with the subject line "Damaged Item Exchange Request."
- Provide your order number and a clear description of the damage along with supporting photographs.
- Our customer support team will review your request and guide you through the exchange process.
Shipping the Damaged Item:
- If an exchange is approved, we will provide instructions on how to return the damaged item. You will be responsible for the cost of shipping the item back to us.
Exchange Approval:
- Once we receive the damaged item, our team will inspect it. If the damage is confirmed, we will proceed with the exchange. If the same item is not available, we may offer a similar product of equal value.
Contact Information:
- For any questions or concerns regarding our return policy, please contact us at info@patriotlaserartistry.com.
Please note that failure to follow the specified procedures and timelines may result in the denial of your exchange request.
Thank you for your understanding and cooperation.
Patriot Laser Artistry
Elk Grove, CA
info@patriotlaserartistry.com
916-469-5308